Delivery Policy

**COVID-19 FREIGHT DELAYS**

Due to the impact of COVID-19 the courier network in NZ is currently under extreme pressure. All freight companies have reported significant delays in delivery times, some regions may take up to 10+ working days.. Please be mindful of this when placing your order. If possible please collect your order from the nearest Jasco branch..

 

FREE DELIVERY on orders over $300.00 (Excl.gst) - North Island Destinations Only.

Delivery is within New Zealand only. JASCO DISTRIBUTING will not ship internationally.

 

NZ DELIVERY: 

All of our deliveries are made by courier to the Street address you specify (we are unable to deliver to Post Office Boxes) and can be fully traced using our PBLink system. You will receive a confirmation email to confirm that your order has be shipped. 

  • Local deliveries (within the same town as a branch location). - Orders received before 11am will be dispatched and delivered same day for normal stocked lines.
  • North Island - Orders received before 3pm will be dispatched that day. Delivery is usually within 2 working Days.
  • South Island - Orders received before 3pm will be dispatched that day. Delivery is usually within 5 working Days.
  • Rural Area Deliveries - Additional Delivery Fee may apply. May take up to 2 additional days.
  • Hazardous Substances - Some products are classed as Hazardous. To comply with Land Transport Laws, these items will be sent separately to your order and may take up to 2 additional days.

COURIER DAMAGES/MISSING GOODS

All of our items are checked before dispatch and leave our warehouse in perfect condition. If you receive your goods and they are damaged, do not take receipt of the goods or sign for them. The courier will then return the goods to Jasco Distributing. The customer MUST notify Jasco Distributing  within 24 hours if this occurs. Failure to do so may result in the customer being liable for the goods.

We will arrange prompt corrective action and resend your order.

Holiday Season, Public Holidays and Weekends

Our courier service does not deliver on weekends or Public holidays. During the peak holiday seasons please allow an extra 2 working days for delivery.